FAQs

Customer Support

Shipping & Delivery

Sales and Services are available for AZ residents, only. Orders will come straight to Leisure Installs and we will handle delivery*. 

*Delivery exceptions may exist for certain products such as Rubber Mulch.

When delivery is direct to the customer. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. ANY damages that are discovered must be notated on the bill of lading/delivery receipt that you sign. Have the driver initial any damage report and be sure to obtain a copy of this delivery document.

Deliveries refused, including those due to late deliveries on the carrier’s behalf will be refunded minus all incurred shipping costs, which may include, but is not limited to, shipping costs to and from the respective delivery address.

Returns and Cancellations

Your satisfaction is our goal. If you are not happy with your purchase, please contact Leisure Installs to discuss your options. Returns or cancellations for items purchased from Leisure Installs may be available for a limited basis.

Products NOT Assembled/Installed: Contact Leisure Installs within 30 days of the purchase date. At the discretion of Leisure Installs, the delivery date may be used to calculate the 30 days. The item must be unopened and unused, in saleable condition and free from any damage. Orders returned do not receive shipping reimbursements and are charged the actual shipping costs, to and from our warehouse. If a returned item was a “Free Shipping” item from us, then the refund for the product will be minus the actual shipping charges. There will be a restocking fee of 10%.  Please be sure of your purchase to avoid unnecessary fees.

Assembled/Installed Products:  Leisure Installs is unable to accept returns on assembled or installed products.  If you believe there is a defective component, please contact the manufacturer to file a warranty claim.  We will be glad to install the warranty replacement item for a minimum fee of $100. Click the link to be directed to the manufacturer website to file a warranty claim: Backyard Adventures; Congo Playsystems; Gorilla Playsets; Goalrilla & Silverback Basketball Hoops and AlleyOOP Trampolines.

Suggested Maintenance

We are happy to provide maintenance services, including weather sealing, for your playset, or other outdoor recreational equipment. Please call or message for a free quote.

Each manufacturer does suggest maintenance for your purchase. Please review your owners manual or manufacturer website: Backyard Adventures; Congo Playsystems; Gorilla Playsets; Goalrilla & Silverback Basketball Hoops and AlleyOOP Trampolines.

Your play equipment should be inspected on a regular basis. Check all nuts and bolts for tightness twice monthly or more freqently based on usage.  Tighten as required. It is particularly important to check & tighten bolts at the beginning of each season.

Check trampoline enclosure net & jumping mat and playset swings, chains, and slides for cracks or deterioration. Replacement should be made at first sign of deterioration.

Wooden Playsets: It is also important to stain and seal the wood components of your play set as needed. This will not only keep your play set looking nice, but it will also prolong the life of the system by limiting moisture and UV rays that the wood is naturally exposed to. Leisure Installs can provide this service at installation or down the road.

Warranty Information

REGISTER YOUR PURCHASE! Product Warranty is provided by the manufacturer, not Leisure Installs.

Click the brand below to learn more about specific warranty terms, product registration and filing a claim with the manufacturer: Backyard Adventures; Congo Playsystems; Gorilla Playsets; Goalrilla & Silverback Basketball Hoops and AlleyOOP Trampolines.

Leisure Installs does guarantee our workmanship for 30 days. If you believe there is a problem with the installation services, please contact us and we can discuss how it can be made right.  Each manufacturer does provide guidelines for normal usage maintenance such as tightening loose bolts or screws. Please refer to the manufacturer user manual or website for these recommendations.

Damage/Defect found during installation: Leisure Installs will attempt to ensure all compenents are accounted for and not damaged prior to installation. If damage or missing components are found, then the customer will need to file a claim with the manufacturer. We may not be able to complete the installation until replacement parts are provided. Once replacement parts are received, Leisure Installs will return to complete the installation. We will not charge for this additional trip. However, there may be additional trip fees if multiple return trips are required. If Leisure Installs needs to make additional repairs to the item due to the manufacturer damage/defect, then there may be a minimum fee of $100.

Damage/Defect found after installation: Please contact the manufacturer to file a warranty claim on the components. We’re more than happy to assist with the installation of the warranty replacement parts! Once the replacement parts are received, please contact Leisure Installs to schedule an appointment. There will be a minimum fee of $100 to install the new components.

Wooden Playsets- Cosmetic imperfections and natural tendencies of wood such as peeling, splintering, warping, seasonal checking or cracking, knots or knot holes, etc. are normal characteristics of all wooden play equipment. Checks or cracks in wood components that do not affect the intended function of the part, piece or overall swing set functionality are not typically covered by manufacturer warranty.

Contact Us



    Yes, send me specials on playsets & accessories!

    (AZ RESIDENTS ONLY) Yes, sign me up for offers on local services!