Refund and Returns Policy

Your satisfaction is our goal. If you are not happy with your purchase, please contact Leisure Installs to discuss your options. Returns or cancellations for items purchased from Leisure Installs may be available for a limited basis.

Products Sold & NOT Assembled/Installed: Contact Leisure Installs within 30 days of the purchase date. At the discretion of Leisure Installs, the delivery date may be used to calculate the 30 days. The item must be unopened and unused, in saleable condition and free from any damage. Orders returned do not receive shipping reimbursements and are charged the actual shipping costs, to and from our warehouse. If a returned item was a “Free Shipping” item from us, then the refund for the product will be minus the actual shipping charges. There will be a restocking fee of 10%.  Playset orders cannot be canceled once the set has shipped from the manufacturer. Please be sure of your purchase to avoid unnecessary fees.

Assembled/Installed Products:  Leisure Installs is unable to accept returns on assembled or installed products.  If you believe there is a defective component, please contact the manufacturer to file a warranty claim.  We will be glad to install the warranty replacement item for a minimum fee of $100. Click the link to be directed to the manufacturer’s website to file a warranty claim: Backyard Adventures; Swing Kingdom Playsets, Gorilla Playsets; Goalrilla & Silverback Basketball Hoops and AlleyOOP Trampolines.

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